ANSWERS TO COMMON QUESTIONS
Your questions, answered before we arrive.
Learn about regular and deep cleaning, supplies, pets, and scheduling before requesting your first visit.
QUESTIONS, ANSWERED
Scheduling, supplies, pets, and more.
For anything specific to your home, call or send a message. We will be glad to discuss it with you.
Ask us directlyWhat is the difference between regular and deep cleaning?
Regular cleaning maintains the rooms and surfaces you use every day on a weekly, biweekly, or monthly schedule. Deep cleaning allows extra time for buildup and overlooked details, especially in kitchens and bathrooms. Tell us about your home so we can recommend the right starting point and confirm what your quote includes.
What areas do you serve?
We serve Westchester County, NY, and the Connecticut area from Greenwich to Darien, including Stamford. Contact us with your address to confirm availability.
What cleaning services do you offer?
We offer weekly, bi-weekly, and monthly cleaning, deep cleaning, move-in/move-out cleaning, Professional Organizer services, and post-construction cleaning.
What makes Bright & Joy different?
We believe a clean home brings comfort, happiness, and peace of mind. We provide reliable, detailed cleaning with genuine care for every home.
What is your cancellation and rescheduling policy?
Please give us at least 24 hours’ notice to cancel or reschedule. Same-day cancellations are subject to a 50% fee of the scheduled service because our team has already been scheduled and may be on the way. Thank you for your understanding.
Are your cleaning professionals trained?
Yes. Our team follows established cleaning procedures and quality standards to provide consistent, detailed service.
Are you comfortable cleaning homes with pets?
Absolutely! We love our furry friends and are happy to clean homes with pets. If needed, please keep pets in a secure, comfortable area during cleaning for everyone’s safety and comfort.
Do I need to provide cleaning supplies and equipment?
Yes. Clients provide their preferred cleaning products and equipment. We keep backup cleaning products in our vehicle for occasional situations when something is missing.
Do I need to be home during the cleaning?
No. You do not need to be home. We can arrange access with a key or entry code, depending on what works best for you. We agree on the access details before your visit.
What payment methods do you accept?
We accept Zelle and Venmo.
What are your cleaning hours?
Our usual hours are Monday through Friday, 8 a.m. to 4 p.m. We arrange each appointment individually and offer scheduling flexibility by agreement.
Do you offer deep cleaning for first-time clients?
Yes. We may recommend an initial deep cleaning to establish a high standard of cleanliness before beginning recurring service.
How can I schedule a cleaning?
Call (914) 320-2212, send us a text, or request an estimate through our contact form. Tell us what you need and we will find a convenient appointment.
MAKE ROOM FOR WHAT MATTERS
Ready to take cleaning off your weekend list?
Westchester County, NY / Greenwich, CT